Refund policy

Last updated: September 4, 2026

Everything in the FIDA shop is made to order. When you buy a tee, a crop top or a sticker, it is printed for you after you place the order by one of Printify's print partners and shipped straight to you. Nothing sits in a warehouse, which is why we cannot take returns for a change of mind or a size that did not work out. Please check the size chart on each listing before you order.

Damaged, defective or wrong items. If your order arrives damaged, misprinted, or is not what you ordered, we will make it right with a free replacement or a full refund, your choice. Email support@fi-da.app within 30 days of delivery with your order number and a photo or two showing the problem. That is all we need; you do not have to send anything back.

Lost in transit. If tracking shows your order has stalled or never arrived, email us. We will replace it or refund it once the carrier confirms it is lost, usually after 14 days without movement for US orders and 30 days for international.

Wrong address. If the address you entered was incomplete or incorrect and the package is returned to the print partner, we can reship it to a corrected address for the cost of postage. If it is not returned, we cannot replace it.

Cancellations. Orders go to production quickly. If you need to cancel, email us as soon as you can and we will cancel it if printing has not started. Once an item is in production it cannot be cancelled.

Refunds. Refunds go back to the payment method you used at checkout. Payments are processed by Shopify Payments, or by PayPal or Venmo if you chose those, and refunds typically appear within 5 to 10 business days depending on your bank or card issuer.

Sizing and color. Garment colors can look slightly different on screen than in person, and garment-dyed fabric varies a little from piece to piece. That is part of the process and is not a defect. Sizing questions are welcome before you order at support@fi-da.app.